How we work

Different problems require different kinds of support.

HIA starts with the decision or implementation challenge in front of you, then brings together the right combination of expertise, evidence, and methods. Depending on the problem, our work may focus on one or more of four areas.

1

Understand the opportunity

Understand the problem, who it affects, how care is currently delivered, and the conditions in which the intervention will need to work.

Landscape analysis · Stakeholder and user research · Readiness and gap assessment · Country and site prioritization
2

Design for implementation

Shape the intervention and how it will be delivered around the people, workflows, organizations, and health systems that will determine whether it works in practice.

Service delivery models · Workflow and usability design · Implementation strategy · Stakeholder engagement
3

Generate the evidence needed to decide

Answer the questions that matter most for the next decision, using evidence that is practical to generate within the time and resources available.

Implementation research · Qualitative and preference research · Costing and feasibility · Measurement frameworks
4

Turn insight into action

Turn what has been learned into clear priorities, practical next steps, and a realistic path to implementation.

Implementation roadmaps · Prioritization and sequencing · Policy and strategy translation · Ongoing implementation advising
What we believe about implementation work
  • Start with the decision.
  • Work from real conditions.
  • Build with the people who have to make it work.
  • Generate evidence people can act on.

Depending on the problem, an engagement may result in an assessment, implementation strategy, evidence summary, decision framework, or practical roadmap for action.

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